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How do I pay for goods from the Strange Vice website?

You can pay using PayPal.

If you do not have a PayPal account, you can still check out via PayPal in guest mode using your debit or credit card .

If you would like to pay by cheque, postal order or bank transfer (UK orders only ) please get in touch via email to beforehand to arrange this.

Created 2020-04-18 10:35:33

How do I provide my shipping address when ordering?

Please select the address that you want your goods sent to from your PayPal account. Please check that this address is up to date and formatted correctly. If you want to have your order sent to a different address, please make sure to add this to your PayPal account prior to checking out .

We will only dispatch to the the address displayed on the PayPal transaction for your order . Owing to the terms and conditions of Royal Mail's claim procedure, there will be no exceptions .

Created 2020-04-18 10:35:47

What are the postal charges and when will I receive my item?

Postage and packing charges are automatically calculated at the checkout stage of your online order, with tracking and insurance provided as an optional extra. The total cost of postage is based on your order's weight, dimensions and shipping address .

UK orders will be sent by Royal Mail1st class post.
International orders will be sent by Royal Mail's Airmail service.
Orders over 2kg will be sent via UPS with tracking .
If you have any special requirement regarding delivery just get in touch and we'll see what we can do.

All orders will be processed and posted within 3 working days of placement.
Royal Mail aims to deliver packages within the following timescales
- UK delivery aim: next working day
- Europe delivery aim: 3-5 working days
- Worldwide delivery aim: 6-7 working days

Created 2020-04-18 10:36:00

Is the media that you sell home made copies?

No. All items sold by Strange Vice are legitimate products, the majority of which are sourced directly from the companies who release them.

Created 2020-04-18 10:36:12

Are these items new and unplayed?

Yes. All our products are brand new. You will get an item that is factory sealed, unless the manufacturer/ supplier does not provide them to us sealed or shrink-wrapped .

Created 2020-04-18 10:36:26

Why has my new item arrived with the factory seal broken?

Strange Vice want you to get the stuff you buy from us in the best possible condition.

Our standard packaging for DVDs includes making a small slit in the cellophane and inserting a small piece of bubble wrap inside the case . This prevents discs from coming loose inside their cases in transit , and getting scratched as a result . Therefore we strongly recommend keeping the “Don’t add bubble wrap inside DVD case” box UNCHECKED when placing your order.

Our standard packaging for sealed LPs includes making a cut in the shrink wrap and removing the record and inner from the outer sleeve . This prevents seam splits to the record sleeve during transit. If the record comes with a printed inner sleeve, the record will also be removed from this and sent in a plain white inner in order to avoid damage to the printed inner sleeve. Therefore we strongly recommend keeping the, “Do not not break seal on record”, box UNCHECKED when placing your order.

Created 2020-04-18 10:36:36

Will these discs play in my machine ?

All our listings for DVD and Blu Ray will include the individual discs region coding. Because our products are sourced internationally please check your player's compatibility prior to ordering. If you do not have a multi-region player please refer to the list of region codes below.

Some discs are on the DVDR or Blu Ray-R format*. The majority of players support this format. If in doubt please check before buying.

*titles sold by Strange Vice on the DVDR or Blu Ray-R format are not made by us. They are supplied to us on this format directly by the labels/film makers that release them.

DVD Region Codes Region 1: USA & Canada, Bermuda, and US Territories
Region 2:Europe (with the exceptions of Russia, Ukraine, Belarus), Japan, South Africa, Swaziland, Middle East, Egypt, Lesotho, and Greenland
Region 3: Southeastern Asia
Region 4: Latin America and Australia
Region 5: Russia, Asia (non-southeast), and Africa
Region 6: China

Blu-Ray Region Codes
Region A: This region covers all of North America, South America and South East Asia.
Region B: This encompasses Europe, Africa, Middle East, French territories and Greenland.
Region C: Region which covers the rest of the world including Russia, Asia, and China.

4k Region Codes
As of right now, 4k movies titles are not region coded. With a 4k Blu-ray Player, you should be able to play a 4k Blu-ray disc from anywhere in the world. With that being said, it’s important to understand that standard Blu-ray and DVD discs retain their region-coding on 4k Blu-ray Players, so you will not be able to play foreign Blu-ray or DVD discs on a 4k Player unless it’s a region-free model.

Additional Region Code Information
Region 0 means that no type of region code has been embedded, or that the disc has been embedded for regions 1 through 6. This type is generally referred to as being a “region free” disc.

Created 2020-04-18 10:36:49

What happens if I don't receive my order?

We will provide replacements depending on stock availability . Refunds will be provided if the original item is out of stock.

Please note: before we provide either a refund or replacement for a lost item, we will ask you, the customer to confirm your address and provide a statement that you have not received your order to date. This is so we can claim for our loss from the shipping company.

Created 2020-04-18 10:37:00

What happens if my order arrives damaged?

If your order arrives with damage to any of your items please contact us ASAP with photographs of the damaged items and packaging and we will work towards a resolution with you.

Created 2020-04-18 10:37:22

How can I get more information?

Just email your enquires to we'll be happy to answer further questions.

Sorry but we do not take phone enquiries .

Created 2020-04-18 10:37:36

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