FAQ

You can pay via our secure checkout powered by PayPal which enables you to pay using PayPal, Credit or Debit card, Google or Apple Pay and other localised methods for international customers.

PayPal Pay in 3 is available for purchases over £30

You can also pay by cheque, postal order or bank transfer (UK orders only) by arrangement, by using the contact form here.

If you are checking out in guest mode you will be prompted to add your delivary and billing details at checkout. Users with an account can select one of their saved addresses or add a new one at checkout if needed.

All orders under €150 placed from within the European Union (EU) will be sent using our IOSS number and thereofore not subject to any additional charges.

Orders over €150 will have to pay VAT upon arrival

No, all orders sent to an address outside of the UK are exempt from UK VAT.

However you may still be liable for local customs charges.

Postage is calculated according to the weight, size and the shipping destination of your order. The postage cost is displayed at step 4 of checkout before you commit to pay.

We usually send out orders placed before 1pm (GMT) the same day but please allow 2 working days for dispatch.

UK customers can choose between Royal Mail Tracked 24 and Royal Mail Tracked 48. Tracked 24 aims for next working day delivery and Tracked 48 aims to deliver in two working days

International orders are sent via Royal Mail International Tracked which aims to deliver to Europe within 3 to 5 working days and to the rest of the world in within 5 to 7 working days.

Sometimes we will upgrade to a courier at our discretion depending on size and value.

However if you have any special requirements regarding shipping just get in touch here and we'll see what we can do.

No. All items sold by Strange Vice are legitimate products, the majority of which are sourced directly from the companies who release them.

Yes. All our products are brand new.

Although the majority are please note that not all products are factory sealed by the manufacturer. This is something that we have no control over but If you need to check this please just ask using the contact form.

Occasionally we choose to replace generic cases when stock is damaged on it’s way to us, obviously we have to unseal those items in order to do this. We do this at our discretion.

Our standard packaging for DVDs includes making a small slit in the cellophane and slipping a piece of bubble wrap inside the case. We do this in order to prevent discs from coming loose inside their cases , and getting scratched as a result. If you would rather we didn’t do this just tick the “Don’t add bubblewrap inside DVD case” box at checkout.

Our standard packaging for sealed LPs includes slitting the shrink wrap and removing the record and inner from the outer sleeve to prevent seam splits during transit. If the record comes with a printed inner sleeve, the record will also be removed from this and sent in a plain white inner also in order to avoid seam splits to the printed inner sleeve. Therefore we strongly recommend keeping the, “Do not not break seal on record”, box UNCHECKED when completing your order. If however you’d rather keep any factory seal intact it’s your call, just tick this.

All our listings for DVD and Blu Ray include the individual discs region coding. Because our products are sourced internationally please check your player's compatibility prior to ordering. If you do not have a multi-region player please refer to the list of region codes below.

Some discs are on the DVDR or Blu Ray-R format*. The majority of players support this format. If in doubt please check before buying.

*titles sold by Strange Vice on the DVDR or Blu Ray-R format are not made by us. They are supplied to us on this format directly by the labels/film makers that release them.

DVD Region Codes

Region 1: USA & Canada, Bermuda, and US Territories

Region 2: Europe (with the exceptions of Russia, Ukraine, Belarus), Japan, South Africa, Swaziland, Middle East, Egypt, Lesotho, and Greenland

Region 3: Southeastern Asia

Region 4: Latin America and Australia

Region 5: Russia, Asia (non-southeast), and Africa

Region 6: China

Blu-Ray Region Codes

Region A: This region covers all of North America, South America and South East Asia.

Region B: This encompasses Europe, Africa, Middle East, French territories and Greenland.

Region C: Region which covers the rest of the world including Russia, Asia, and China.

4K Region Codes

4K movies titles are not region coded. With a 4k Blu-ray Player, you should be able to play a 4k Blu-ray disc from anywhere in the world. With that being said, it’s important to understand that standard Blu-ray and DVD discs retain their region-coding on 4k Blu-ray Players, so you will not be able to play foreign Blu-ray or DVD discs on a 4k Player unless it’s a region-free model.

Additional Region Code Information

Region 0 means that no type of region code has been embedded, or that the disc has been embedded for regions 1 through 6. This type is generally referred to as being a “region free” disc.

We will provide replacements depending on stock availability . Refunds will be provided if the original item is out of stock.

Although most orders arrive on time delays do happen do to circumstances beyond our control. Please allow up to 10 working days in the UK, up to 20 working days for Europe and up to 25 working days for the rest of the world, for your order to arrive.

If your order arrives with significant damage to any of your items please contact us ASAP with photographs of the damaged items.

If possible we will provide you with a replacement, if a replacement is not available we will work towards a resolution with you. All additional costs associated with returning and replacing damaged items will be covered by us.

Please be aware that there will sometimes be minor imperfections (slightly dinged corners, light creases, scuffs, worn edges, etc) to the packaging which are inherent to the entire manufacturing and distributing process and are to be expected. 

If you wish to start a return please complete a return request here within 14 days of receiving your goods.

If your item item is damaged or faulty please we will issue a return postage label and upon receipt of the faulty and/or damaged item we will send a replacement if available or issue a full refund.

If your item item is neither faulty or damaged you will be responsible for the return postage costs. When we receive the item back in the condition in which it was received (i.e. unused) we will issue a refund for the cost of the item only.

If your item has been used or is not faulty but incompatible with your equipment e.g wrong region code or format) you may submit a return request but we the way that we handle such requests is at our discretion.

Please use the contact form here and we'll be happy to answer further questions.