FAQ

You can pay using PayPal.

If you do not have a PayPal account, you can still check out via PayPal in guest mode using your debit or credit card .

If you would like to pay by cheque, postal order or bank transfer (UK orders only ) please get in touch via email to info@strangevice.co.uk beforehand to arrange this.

If you are checking out in guest mode you will be prompted to add your delivary and billing details at checkout. Users with an account can select one of their saved addresses or add a new one at checkout if needed.

All orders placed from within the European Union (EU) will be sent using our IOSS number.

EU orders will have the UK VAT amount deducted from the total at checkout and the relevant TAX amount for their country applied. There will be no additional tax or admin charges to pay upon receipt of your goods.

To clarify the total that you pay at checkout is the full cost with no additional fees incurred upon receipt of your item.

All orders will be processed and posted within 2 working days of placement.

Orders to the UK will be sent via Royal Mail first class post which aims to deliver the next working day including Saturdays (but exceptional circumstances can take up to 10 working days).

International orders will be sent via Royal Mail International which aims to deliver to Europe within 3 to 20 working days and the rest of the world aims to deliver withing 5 to 25 working days.

If you require a signature upon delivery within the UK please select the 'Signed For' postage option at checkout.

If you require Tracking for an international order please selected the 'Tracked' postage option at checkout.

Sometimes we will use a courier at our discretion depending on size and value

Items are sent securely packaged and for added protection we recommend keeping the don't add bubble wrap inside DVD case box unchecked or the do not break seal on record box unchecked (see the "What happens if my order arrives damaged?" section of the FAQ ).

However if you have any special requirement regarding delivery just get in touch and we'll see what we can do.

No. All items sold by Strange Vice are legitimate products, the majority of which are sourced directly from the companies who release them.

Yes. All our products are brand new.

Strange Vice want you to get the stuff you buy from us in the best possible condition.

Our standard packaging for DVDs includes making a small slit in the cellophane and inserting a small piece of bubble wrap inside the case . This prevents discs from coming loose inside their cases in transit , and getting scratched as a result . Therefore we strongly recommend keeping the “Don’t add bubble wrap inside DVD case” box UNCHECKED when placing your order.

Our standard packaging for sealed LPs includes making a cut in the shrink wrap and removing the record and inner from the outer sleeve . This prevents seam splits to the record sleeve during transit. If the record comes with a printed inner sleeve, the record will also be removed from this and sent in a plain white inner in order to avoid damage to the printed inner sleeve. Therefore we strongly recommend keeping the, “Do not not break seal on record”, box UNCHECKED when placing your order.

Please note that not all products are factory sealed by the manufacture. If you have an queries please just ask using the contact form.

All our listings for DVD and Blu Ray include the individual discs region coding. Because our products are sourced internationally please check your player's compatibility prior to ordering. If you do not have a multi-region player please refer to the list of region codes below.

Some discs are on the DVDR or Blu Ray-R format*. The majority of players support this format. If in doubt please check before buying.

*titles sold by Strange Vice on the DVDR or Blu Ray-R format are not made by us. They are supplied to us on this format directly by the labels/film makers that release them.

DVD Region Codes

Region 1: USA & Canada, Bermuda, and US Territories

Region 2: Europe (with the exceptions of Russia, Ukraine, Belarus), Japan, South Africa, Swaziland, Middle East, Egypt, Lesotho, and Greenland

Region 3: Southeastern Asia

Region 4: Latin America and Australia

Region 5: Russia, Asia (non-southeast), and Africa

Region 6: China

Blu-Ray Region Codes

Region A: This region covers all of North America, South America and South East Asia.

Region B: This encompasses Europe, Africa, Middle East, French territories and Greenland.

Region C: Region which covers the rest of the world including Russia, Asia, and China.

4K Region Codes

4K movies titles are not region coded. With a 4k Blu-ray Player, you should be able to play a 4k Blu-ray disc from anywhere in the world. With that being said, it’s important to understand that standard Blu-ray and DVD discs retain their region-coding on 4k Blu-ray Players, so you will not be able to play foreign Blu-ray or DVD discs on a 4k Player unless it’s a region-free model.

Additional Region Code Information

Region 0 means that no type of region code has been embedded, or that the disc has been embedded for regions 1 through 6. This type is generally referred to as being a “region free” disc.

Although you should normally get your order much sooner (see delivery info) please allow up to 10 working days in the UK, up to 20 working days for Europe and up to 25 working days for the rest of the world, for your order to arrive.

We will provide replacements depending on stock availability . Refunds will be provided if the original item is out of stock.

Please note: before we provide either a refund or replacement for a lost item, we will ask you, the customer to confirm your address and provide a statement that you have not received your order to date. This is so we can claim for our loss from the shipping company.

If your order arrives with damage to any of your items please contact us ASAP with photographs of the damaged items and the packaging.

If possible we will provide you with a replacement, if a replacement is not available we will work towards a resolution with you.

All additional costs associated with damaged items will be covered by us.

Just email your enquires to info@strangevice.co.uk or use the contact form and we'll be happy to answer further questions.