Returns & Cancellation Policy
Change of mind or ordering by mistake
For eligible online purchases, you may cancel your order without giving a reason. You must notify us no later than 14 days after the day you receive the goods. Where goods from one order are delivered separately, this period ends 14 days after the day you receive the last item.
To notify us, please use our Contact Us page or Returns & Cancellations form. Alternatively, you can email or write to us using the contact details below. A clear statement that you wish to cancel is sufficient. Using our forms is optional.
Orders may be prepared and handed to the delivery provider before the dispatch notification is sent. We will stop shipment where reasonably possible. If your parcel has already entered the delivery network and cannot be intercepted, you will need to return the goods under this policy.
Send returns to the address below without undue delay and within 14 days of notifying us of cancellation. You are responsible for the direct return postage costs for change-of-mind cancellations.
Please package goods securely and include your name and order number. We recommend keeping proof of posting.
You may inspect goods as you reasonably would in a shop. We may deduct any actual reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Please return all supplied components, accessories and collectible packaging forming part of the product.
For cancellation of an entire order, we refund the purchase price and the cost of our least expensive standard delivery option. We do not refund the additional cost of an upgraded delivery service. For a partial return, we refund the returned goods and any delivery charge refundable under applicable law.
Refunds are made without undue delay. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever is earlier, and will refund within 14 days of that event. If goods have not been dispatched, we will refund within 14 days of receiving your cancellation.
We use the original payment method unless you expressly agree otherwise. We do not charge cancellation, processing or restocking fees.
Exceptions to change-of-mind cancellation
The right to cancel does not apply to sealed audio or video recordings subsequently unsealed by you after delivery. This includes applicable DVDs, Blu-rays, CDs, records and tapes.
This exception does not apply where the recording was supplied unsealed, including where we opened the seal before dispatch for protective packing.
Individual newspapers and magazines are also excluded from change-of-mind cancellation rights. This exception does not apply to subscriptions.
These exceptions do not affect your rights where goods are faulty, damaged or not as described.
Faulty, damaged or incorrect goods
It is our responsibility to supply goods that are of satisfactory quality, fit for their applicable purpose and as described.
If there is a problem, please use our Contact Us page, providing your order number and a description of the issue. Photographs may help us assess visible damage.
For a valid claim, we will provide a prepaid return label or arrange another suitable return method at our expense where a return is required. You will not bear the necessary costs of resolving the problem, including delivery of any replacement.
You normally have a statutory right to reject goods that do not conform to the contract within 30 days of delivery and receive a full refund. You may instead request a repair or replacement, subject to the statutory rules.
After this period, repair or replacement will generally be the first remedy. A price reduction or refund may be available where required by law, including where repair or replacement is unavailable or unsuccessful.
Your faulty-goods rights are not limited to the change-of-mind cancellation period, and opening a recording to discover a fault does not remove those rights.
Manufacturing variations and packaging condition
Physical media and its packaging can occasionally show small manufacturing variations, such as slight differences in printing or colour, minor surface marks or small irregularities in paper and card finishing. These do not automatically mean an item is faulty.
We do not guarantee flawless or “mint” collectible condition unless expressly stated in the product description. Goods must nevertheless be of satisfactory quality and match their description.
We assess concerns individually, taking account of the description, price, overall condition and any collectible packaging included in the purchase. Playback is not the only consideration: sleeves, slipcovers and presentation boxes may form an important part of the product.
This section does not exclude genuine damage or defects or restrict your statutory rights. Any specific known damage offered for sale will be described before purchase.
Equipment compatibility
Please check the region code and format stated in the listing against your equipment before ordering.
Where the information supplied was correct, incompatibility with your equipment does not itself make the product faulty. Applicable change-of-mind cancellation rights remain available, subject to the exceptions above.
If our description was incorrect or the goods do not match it, we will resolve a valid claim at our expense.
Missing deliveries
Please use our Contact Us page if your order has not arrived. We will investigate with the delivery provider and arrange a replacement or refund where appropriate, without additional cost to you.
Where we arrange delivery, goods remain at our risk until they are received by you or a person you nominate to receive them. You do not need to pursue our delivery provider yourself.
Stock or condition problems before shipment
If we discover that an ordered item is unavailable or damaged, we will contact you promptly.
We may offer options such as waiting for new stock, accepting an accurately described damaged copy at a reduced price, choosing an alternative, or receiving voluntary store credit. These alternatives require your agreement; store credit will not replace a monetary refund without your consent.
If we cannot supply the agreed goods and no alternative is agreed, we will refund the relevant payment. This does not limit any further statutory rights.
Contact details and returns address
For enquiries, please use our Contact Us page.
Strange Vice Limited
Studio 6
23 Fleming Street
Glasgow
G31 1PQ
Scotland
Alternative email contact: info@strangevice.co.uk
Model cancellation form
A model cancellation form is available on our Returns & Cancellations page. You do not have to use it; any clear statement of cancellation is sufficient.
Nothing in this policy restricts your statutory rights, including any mandatory consumer protections applicable to your purchase.
