Privacy Policy

Last updated: 12 October 2026

Strange Vice Limited ("Strange Vice", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how we protect it and the rights you have in relation to your information when you use the Strange Vice website.

1. Who we are

Strange Vice Limited is the data controller responsible for the personal information we collect and process through the Strange Vice website.

Strange Vice Limited
Studio 6
23 Fleming St
Glasgow
G31 1PQ
United Kingdom

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, please contact us here.

2. Information we collect

Depending on how you use our website, we may collect and process the following information.

Customer account information

If you create a customer account, we may collect and store:

• your name;
• email address;
• telephone number;
• billing address; and
• one or more shipping addresses.

We also retain information relating to orders placed through your account, including your order history and information necessary to process and fulfil those orders.

Order information

When you place an order, we collect the information necessary to process and fulfil the order, including your contact, billing and delivery information and details of the products you have purchased.

Communications

If you contact us, we may retain information contained in your communication, together with information needed to respond to your enquiry.

3. How we use your information

We use personal information for purposes including:

• creating and administering customer accounts;
• processing and fulfilling orders;
• arranging delivery of orders;
• sending order confirmations;
• sending dispatch or shipping confirmations;
• contacting you if there is a problem with your order;
• responding to enquiries and customer-service requests;
• administering returns and other matters relating to orders;
• maintaining and improving our website and services;
• preventing fraud, abuse and other misuse of our website;
• complying with legal and regulatory obligations; and
• where you have chosen to receive them, sending marketing communications about Strange Vice products, services, promotions and updates.

We will only use your personal information for purposes that are compatible with the purposes described in this Privacy Policy or where otherwise permitted or required by law.

4. Lawful bases for processing

We process personal information using the lawful basis that is appropriate for the particular purpose.

Contract

We process information where it is necessary to enter into or perform a contract with you, including:

• creating and administering your customer account;
• processing your orders;
• arranging payment and delivery;
• communicating with you about your order; and
• dealing with problems, returns or other matters relating to your order.

Legal obligation

We may process information where this is necessary for us to comply with a legal obligation, such as accounting, taxation, financial-record keeping or responding to lawful requests from authorities.

Legitimate interests

We may process information where necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include:

• operating and administering our website;
• maintaining the security of our website and systems;
• preventing fraud, abuse and misuse;
• improving our services;
• maintaining appropriate business records; and
• protecting and exercising our legal rights.

Consent

Where consent is required, we will ask for your consent before processing your information for that purpose.

For example, we use consent for marketing subscriptions where you choose to receive marketing communications from Strange Vice.

You may withdraw consent at any time where processing is based on consent.

5. Marketing communications

We only send marketing emails to customers or subscribers who have chosen to subscribe to our Strange Vice marketing communications.

Our marketing mailing list is managed using Mailchimp. The relevant mailing list is called News & Updates.

When you subscribe, information associated with your subscription may be transferred to Mailchimp so that we can manage your subscription and send marketing communications.

The Mailchimp integration may process information such as your email address and, where available and applicable, your name and other information associated with your customer record.

Our Mailchimp integration uses a double opt-in confirmation process.

Marketing emails are separate from essential communications relating to your orders.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in our marketing emails.

6. Order and service communications

We may send you emails that are necessary to fulfil or administer an order.

These may include:

• order confirmations;
• dispatch or shipping confirmations; and
• messages concerning problems or issues with an order.

These communications are not marketing communications and are sent because they are necessary to administer your order or provide the service you have requested.

7. Payments

Payments for orders placed through the Strange Vice website are processed using PayPal.

Payment information required to complete a transaction is provided to PayPal and processed in accordance with PayPal's applicable privacy policy and terms.

Strange Vice does not intentionally store customers' full payment-card numbers or card security codes on its website.

8. Google services and Google Shopping

Strange Vice uses certain Google services to operate, analyse and promote the website and to manage product information.

Google Shopping and Merchant Center

Strange Vice uses the Google Merchant API to connect our website with our Google Merchant Center account.

The Google Shopping integration is used by authorised Strange Vice administrators to manage our Google Merchant Center account and synchronise our store's product and product-feed information with Google.

The Google authorisation allows the integration to access Google Merchant API data required for these functions, including information relating to our Merchant Center account, products and product data sources/feeds.

We use this Google data solely to operate and maintain the Google Shopping integration for Strange Vice. We do not use Google account data for advertising to individual Google users, sell it, or use it to develop or train artificial-intelligence or machine-learning models.

The integration does not use the Google authorisation to obtain or transfer Strange Vice customers' payment-card information, customer addresses, telephone numbers or customer order information to Google for the Google Shopping integration.

OAuth access and refresh credentials used to maintain the authorised connection are stored within the Strange Vice server-side application. Google OAuth credentials and other authentication information are treated as sensitive security information. Access to these credentials is restricted to the application and authorised personnel who require access for administration and maintenance. They are not intentionally exposed through the customer-facing website.

We take reasonable technical and organisational measures to protect these credentials against unauthorised access, disclosure, alteration or loss.

Google data obtained through the Merchant API is accessed and used only for the purposes described in this Privacy Policy and in accordance with Google's applicable API policies.

Google Tag Manager and advertising

We use Google Tag Manager to manage certain tags and scripts used on our website.

Our website also uses Google advertising/remarketing functionality. Depending on your interaction with our website and the technologies enabled at the time, this may allow information about visits, viewed products, shopping activity and purchases to be used for advertising and measurement purposes.

Where applicable, these technologies may use cookies or similar technologies.

Google reCAPTCHA

We use Google reCAPTCHA to help protect forms and other parts of our website from spam, abuse and automated activity.

When reCAPTCHA is used, information may be sent to Google for the purpose of determining whether an interaction is likely to be performed by a human user or by automated software.

Google processes this information in accordance with its applicable privacy and security policies.

9. Cookies and similar technologies

Our website uses cookies and similar technologies to allow the website to function correctly and to support features such as:

• customer authentication and account functionality;
• maintaining shopping-cart information;
• remembering relevant website settings;
• security and fraud prevention;
• analytics and website measurement; and
• advertising and remarketing, where applicable.

Some cookies are necessary for the operation of the website, while others may be provided by third-party services.

Third-party services may place or access cookies or similar technologies when their functionality is used on our website.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

10. Who we share information with

We do not sell or rent your personal information.

We may share personal information with service providers and other organisations where necessary to operate our business and provide our services.

Depending on the circumstances, these may include:

• PayPal, for processing payments;
• Mailchimp, for managing opted-in marketing subscriptions and sending marketing communications;
• Google, where necessary for Google services used by our website, including reCAPTCHA, Tag Manager, advertising/remarketing and Google Merchant Center/Google Merchant API functionality;
• our website hosting and infrastructure providers, where necessary to operate and maintain our website and systems;
• delivery and fulfilment providers, where necessary to deliver an order; and
• professional advisers, regulators, law-enforcement agencies or other authorities where we are legally required or permitted to do so.

We require service providers that process personal information on our behalf to provide appropriate protection for that information and to use it only for authorised purposes.

11. International processing

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data-protection law.

12. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

These measures include, as appropriate:

• access controls restricting personal information to people and systems that need it;
• authentication and account-security measures;
• security monitoring and protection against malicious or automated activity;
• use of encrypted connections for information transmitted between your browser and our website;
• security measures provided by our hosting and service providers; and
• appropriate protection of authentication credentials, API credentials and other security-sensitive information.

Google OAuth credentials and other authentication information are treated as sensitive security information. They are stored server-side, are not intentionally exposed through the customer-facing website, and access is restricted to the application and authorised personnel who require it for administration and maintenance.

We do not intentionally expose payment-card security information or Google OAuth credentials to customers or other unauthorised website users.

No method of transmitting or storing information can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.

13. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our services;
• administer customer accounts;
• maintain order and transaction records;
• meet accounting, taxation and other legal obligations;
• resolve disputes;
• enforce agreements; and
• protect our legitimate business interests.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

14. Your data protection rights

Depending on the circumstances and applicable law, you may have rights including:

• the right to ask for access to personal information we hold about you;
• the right to ask us to correct inaccurate or incomplete information;
• the right to ask us to erase your personal information;
• the right to ask us to restrict processing;
• the right to object to certain processing;
• the right to data portability in circumstances where that right applies; and
• the right to withdraw consent where we rely on consent as the lawful basis for processing.

You can exercise your rights by contacting us here.

We may need to verify your identity before responding to a request.

15. Complaints

If you have concerns about how we use your personal information, please contact us here in the first instance so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Information about making a complaint is available from the ICO's website.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements or the way we process personal information.

When we make significant changes, we will update the date shown at the beginning of this policy and, where appropriate, provide additional notice.